Contact Us   |   Customer Support   |   FAQ

At BLD Soft we’re here to help you every step of the way. From configuration and initial setup, all the way through the running of the broadcast - our dedicated experts are on hand 24/7 to deal with any and all queries.

From network troubleshooting, bug-fixing, detailed system analysis and data stream improvement, our professional help-team are equipped to deal with any possible issues that may arise throughout the entire life cycle and running of your operation.

Through our unique product aftercare service we can dispatch engineers at any time, day or night, 365 days a year. Our engineers carry with them some of the most sophisticated fault-finding equipment available, so you can be sure that any call-outs will be completed with the minimum of fuss and in the shortest timeframe possible.

BLD Soft offers real-time analysis of all audio/visual streams that pass through the gateway. Our real-time notification system tells you of any unusual events such as continuity errors in the streams, decryption faults and high-bit error rates on the inputs. Through the unique fault-management system you can detect and correct problems before your customers even witness them.
If you need further assistance at any point you can always contact our 24 hour network support team on:

1 718 514 2174

Alternatively you can email our online help team at:


We also offer you the chance to provide your customers with a support page through your own web portal, so customers can log tickets with yourselves should any issues arise that they become aware of, making it easier for you to keep track of events and deliver an outstanding service to your subscribers.
BLD Soft makes managing and maintaining your system a simple process, leaving you free to concentrate on the important things like improving and expanding your business.

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